Frequently Asked Questions

What is a birth chart or natal chart?
A natal chart is a horoscope/astrological chart drawn for the exact time of an individual's birth at a particular place on Earth for the purposes of gaining astrological information about the individual.

What is the process to create a custom birth chart?
When you order a birth chart, you are required to provide your birth date, exact time of birth and birth location. With this information, I calculate a report using Astro.com. I create your custom illustration using the information from the chart generated on Astro.com.

What form of payments do you accept?
This website accepts visa, mastercard, or paypal payments. All order information is encrypted during transmission using industry-standard SSL technology.

For your own protection, your billing name and address must match the credit card used for payment. We reserve the right to cancel orders not meeting these requirements.

What is the process to commission custom artwork?
For custom illustrated birth charts, you will provide the name, time of birth, date and location of birth at the time of your order. This information will be used to generate your natal chart.

After receiving payment in full, I will begin the process of creating your custom illustrated birth chart.

For commissioned paintings, contact me to reserve your commissioned painting or schedule a private studio visit in Temescal District of Oakland, Monday through Friday, 9:00 AM to 5:00 PM. There is a 50% booking fee required to begin all commissioned work. Contact me at info@illustrology.com or 415-987-3677.

Why am I charged sales tax for my illustrology.com purchases
Illustrology.com is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Illustrology.com conducts business in California.

When can I expect my artwork after I order it?
Unless otherwise specified in the item's description or a follow-up email from me, all orders are filled and shipped once a week [generally every Monday] with USPS taking an additional 2 - 7 business days to deliver your package to you. Custom illustrated birth charts and commissioned work can take up to 1 3 weeks.

Generally, orders received by 5pm (Pacific Standard Time) on Wednesday are shipped the following Monday. If you require your order to be delivered by a certain date, please note the date in the special instructions/comments box.

Please note that these deliveries CANNOT be guaranteed - feel free to email me if you'd like to arrange (more expensive but guaranteed) delivery options at info@illustrology.com.

Do you ship internationally?
Regretfully, Illustrology.com does not ship outside of the continental United States.

Additional Terms:
- We only ship within the continental United States.
- We are not responsible for lost shipments.
- Shipping costs will not be refunded.
- We are unable to ship to PO Boxes.

PLEASE DOUBLE CHECK SHIPPING ADDRESSES BEFORE SUBMITTING YOUR ORDER. Illustrology.com cannot be responsible for orders delayed or returned due to incorrect or undeliverable addresses provided by the customer.

What if I decide to return my artwork?
I do my best to describe the products as accurately as possible and strive to make each piece the best it can be.

In the end, I want you to be excited about your purchase! Illustrology.com prints may be returned for full refund. Let me know within 7 days of your purchase if you'd like to return an item, and I'll email you detailed instructions. Email to: info@illustrology.com

*All sales of original art is final.

All custom birth chart illustrations and commissioned artwork are specially created to order, so all sales are final and there are no returns or exchanges unless in the rare instance the merchandise is damaged during shipping.

What if I my artwork is damaged during shipping?
In the unlikely event that your original work of art is damaged as a result of shipping, your payment will be refunded in full as long as you can provide all of the original packaging for inspection.

Please note that shipping charges are not refundable.

How safe is the information I provide to Illustrology.com?
All information gathered during any online transaction is ssl encrypted and will be used solely to process your order. When you sign up on my email list, rest assured that your information is used only to inform you about Illustrology updates and events. We will never give or sell your name, mailing address, e-mail address, or phone number to anyone else.

Can I use or borrow images or artwork or other content from your site
No. Not without written and specific permission. Please read the Terms of Use below.

Terms of Use

License and Site Access

We grant you a limited, revocable license to access and make personal use of the Site as our customer. However, you are not permitted to:

* reproduce, duplicate, copy, sell or otherwise exploit the Site or any product image, product listing, product description, price, page layout, page design, trade dress, trademark, logo or other content ("Site Content") for any commercial purpose.

* use a robot, spider or data mining or extraction tool or process to monitor, extract or copy Site Content (except in the operation or use of internet "search engines", hit counters or similar technology);

* use any meta tags, search terms, key terms, or the like that contain the Site's name or trademarks used on the Site;

* engage in any activity that interferes with the Site or another user's ability to use the Site;

* modify, create derivative works from, reverse engineer, decompile or disassemble any technology used to provide the Site and the services offered on the Site; or

* assist or encourage any third party in engaging in any activity prohibited by these Terms of Use.

Any use of the Site or the Site Contents that is not expressly authorized herein is prohibited and immediately terminates the license granted herein.